Telemedicine Policies

Telemedicine services are provided in accordance with applicable federal and state laws. By accessing or using our telemedicine platform, you acknowledge and agree to the following:

a. Not a Substitute for Emergency Care. Telemedicine is not intended for medical emergencies. If you are experiencing a medical emergency, severe symptoms, or a life-threatening condition, call 911 immediately or seek care at the nearest emergency department.

b. State-Specific Limitations and Provider Licensing. Telemedicine services are only available in states where our healthcare providers are duly licensed, certified, or otherwise authorized to practice. Access to certain services, prescriptions, or treatment protocols may vary based on state-specific telehealth regulations and scope-of-practice requirements.

c. No Guaranteed Outcomes. Telemedicine consultations are based on the information you provide and may be limited by the absence of an in-person physical examination. No diagnosis, treatment plan, or clinical outcome can be guaranteed.

d. Technology Limitations. Technical issues such as poor connectivity, dropped calls, or incomplete data transmission may affect the quality of the telemedicine encounter. In such cases, you may be asked to reschedule or seek in-person care.

e. Privacy & Security. Telemedicine sessions may involve audio, video, or electronic transmission of personal health information. While we use industry-standard safeguards to protect your privacy and comply with HIPAA and applicable state privacy laws, no system is entirely risk-free and unauthorized access could theoretically occur.

f. Informed Consent Required. By proceeding with a telemedicine encounter, you acknowledge that you have been informed of:

• the nature and purpose of telemedicine
• potential risks and benefits
• alternatives to telemedicine, including in-person care
• your right to withdraw consent at any time

g. Not All Conditions Can Be Treated Virtually. Certain diagnoses, tests, or treatments may require in-person evaluation. Healthcare providers may recommend an in-office visit or referral when clinically appropriate.

h. Prescription & Controlled Substance Limitations. Providers will prescribe medications only when clinically appropriate and permitted by state and federal law. Controlled substances may require an in-person examination depending on DEA, Ryan Haight Act, and state-specific requirements.

i. Patient Responsibility. You agree to provide accurate, complete, and up-to-date information during your consultation. Misrepresentation or omission of relevant information may impact your treatment.

j. Consent to Communication. By engaging in telemedicine, you consent to receiving follow-up communication, documentation, referrals, or instructions electronically.